If the product is eligible for return, you may write to us at support@asquared.agency within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.
Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 2-3 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
You can cancel your order within 24 hours of order. Please email us at support@asquared.agency to request a cancellation. You will not be able to cancel the order by yourself on the website.
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
We will process your refund within 5 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.